Terms & Conditions
1. Making a booking & payment
• Dramatastic is open to children aged 3 to 12. Places are allocated on a first-come, first-served basis.
• A booking is only confirmed once payment (or the required deposit) has been received. A confirmation email or text is your proof of booking.
• Full payment is required to secure a place, unless a deposit and payment-plan option has been agreed in writing. We reserve the right to release a place where the balance remains unpaid.
2. Deposits, cancellations & refunds
• Cancellations made 10 or more days before the start date will be refunded, less a non-refundable fee of 20 euro
• No refunds are given for cancellations made less than 10 days before the start date, or for non-attendance, missed days, or late arrivals.
• If a child cannot attend due to illness, no refund is due, though a credit note may be offered at our discretion.
To be fair to every family, these terms apply equally to all customers, without exception. We are unable to make individual arrangements, including for returning families, friends or neighbours. This is not a reflection of how much we value you - it's simply how we keep things fair for everyone.
3. Changes, transfers & credit notes
• A €10 administration charge applies to any change made to an original booking.
• Credit notes are non-redeemable for cash and can only be used at www.dramatastic.ie against Dramatastic bookings. They remain valid for 2 years from the date of issue and may be transferred to a friend or family member.
• A credit note may be redeemed against one or more future bookings, up to its total value. It will be void if altered or obtained fraudulently, and we reserve the right to cancel a booking or request alternative payment where a credit note has been improperly obtained.
• Dramatastic reserves the right to change dates or venues where necessary, and to modify or replace any planned activity due to circumstances on the day.
4. Camp hours, drop-off & collection
• Early supervision is available from 8.30am. Camp hours are 9am to 2pm. Children should not be dropped off before 8.30am, as no supervision is available before this time.
• Children will only be released to a parent, guardian, or the named adult(s) authorised on the booking. Please tell us in advance of any change to who is collecting your child; we may ask for ID.
• Please collect your child promptly at 2pm. A late-collection charge of €10 per 15 minutes applies after this time, to cover staff remaining on site.
5. Health, medical needs & additional needs
• At the time of booking, you must tell us about any allergies, medical conditions, dietary requirements or additional needs, so that we can support your child properly and keep everyone safe.
• We warmly welcome children of all abilities and will make reasonable efforts to accommodate additional needs. Where we feel we may not be able to safely meet a child's needs within a group camp setting, we will discuss this with you openly before the booking is confirmed.
• In the event of an accident or illness, you give permission for Dramatastic to seek appropriate medical treatment for your child where necessary.
• Please do not send a child who is unwell or has a contagious condition. This protects the other children and our team.
6. Behaviour, staff welfare & our right to remove or refuse
We are committed to a safe, kind and respectful environment for every child and every member of our team. To protect that, we ask all children and their parents or guardians to treat our staff and other families with courtesy and respect.
• We use positive, age-appropriate behaviour management. Where a child's behaviour repeatedly endangers or disrupts others or our staff, we may remove them from an activity or from the remainder of the camp. In these circumstances, no refund is due.
• Aggressive, abusive, threatening or otherwise unacceptable behaviour - from a child, parent or guardian - towards our staff, other children or other families will not be tolerated, whether in person, by phone, by email or online.
• We reserve the right to decline or cancel any booking, and to refuse future bookings, at our discretion. Where we end a booking because of behaviour, no refund is due. The wellbeing of our team and the quality of the experience for other children will always come first.
7. Photography, media & data protection
• At the time of booking you can tell us whether you consent to photographs or videos of your child being used by Dramatastic. We will not publish identifiable images of your child on our website or social media without your consent, and you may withdraw that consent at any time by contacting us.
• We may take photographs internally for registration, safeguarding or record-keeping purposes as part of running our camps.
• We handle all personal information - yours and your child's - in line with data-protection law (GDPR). We keep it secure, use it only to provide and improve our service, and do not share it with third parties except where necessary to deliver the service or where required by law.
8. Parties, character visits & events
• Bookings for birthday parties, character visits and events are subject to these terms, together with any specific details confirmed for your booking.
• A deposit of €50 is required to secure your date, with the balance due one day before the event. Deposits are non-refundable. Cancellations made less than 7 days before the event are charged in full.
• Please ensure a responsible adult is present throughout any party or event where our staff attend a private venue. Dramatastic is responsible for delivering the agreed entertainment only, and not for wider supervision of the event.
9. Safety, insurance & liability
• Dramatastic operates to high health-and-safety standards and holds public liability insurance.
• We do not accept responsibility for loss of, or damage to, personal belongings. Please leave valuables and mobile phones at home where possible. Mobile phones brought to camp must be powered off and kept in the child's bag until the end of the day.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited or excluded by law. Subject to that, our total liability in connection with a booking is limited to the fees paid for that booking, and we are not liable for indirect or consequential loss.
10. Events outside our control
• If we have to cancel, shorten or reschedule an activity due to events beyond our reasonable control - such as severe weather, public-health measures, or loss of a venue - we will offer a transfer to an alternative date or a credit note. Refunds in these circumstances are at our discretion.
11. Concerns & complaints
• If anything is not right, please tell us directly and as soon as possible so we can put it right. We take all feedback seriously and would always rather hear from you than have a concern go unaddressed.
12. Acceptance & governing law
• Making a booking and/or paying a deposit or fee is regarded as acceptance of these terms and conditions.
• These terms are governed by the laws of Ireland.
Dramatastic • www.dramatastic.ie August 2026